Profile: Facilization

Mail address
Sami Frashëri Street, B.56, Kompleksi TID ("Nobis" center), Entry B, Floor 1, Nj.B.5,


Facilization is a fast growing IT services and software business focused in providing full-fledge services in the Banking and Financial Services vertical. Facilization was founded by a team of functionally and technically well-versed experts in 2009 with the objective of pooling their banking and IT-related expertise to provide a superior services and software solutions for the benefit of small to mid-sized local and regional banks.

We are specialized in implementing and supporting

Oracle Flexcube, the leading International core banking system.
Oracle Banking Digital Experience, an Omni-Channel digital banking solution.
Oracle Primavera, the leading Enterprise Project and Portfolio Management solution.
We are the 1st Oracle business partner to have obtained the Oracle Flexcube UBS 11 Specialization in Eastern Europe & Commonwealth of Independent States, 3rd in Europe, Middle East and Africa and 5th in the World (Read more), We upgraded the specialization to the recent release 12 of Oracle Flexcube in November 2016 (Read more).

Facilization has very successfully developed its IP software in the banking areas of risk management, regulatory reporting, collection and recovery of non-performing assets, etc. Our F-Analytics suite launched in 2014 is the predominant Basel solution used by banks in Albania, and is currently being extended to support IFRS9 requirements of banks.

Facilization is operating from its Albanian establishment to provide services to its customers in South East Europe and CIS and from its Maltese establishment to the other EU customers.

Facilization is certified on:

ISO 9001:2008 for the delivery of “Software Development and Information Technology Services”
ISO 27001: 2013 for the delivery of “Information System Consulting, System Integration and Software Development Services”

Products list


FaciliCom is a portal on top of a message processing engine that automates the generation and submission of personalized notifications, alerts and marketing content to customers using SMS, e-mail, and other social media channels. It provides a communication channel that can be used to reduce cost or to improve performance of debt collection, quality of service delivery, cross-selling and can help to reduce fraud.

Developed on the principles of scalability, flexibility and operability, FaciliCom provides an easy to use communication platform that supports organizations to implement their multi-channel communications strategy instantly and efficiently, including target group advertising campaigns.


Enabler of a private and personalized communication channel with your customers and/or staff because of cheaper communication costs of electronic channels (SMS, e-mail, Social Media Instant Messaging) and minimal work force involvement;
Enable the creation of centralized communication log book with customers for various topics at customer and organization level;
Reduces costs derived from call centre, currier delivery or other associated manual labor costs by automating the generation and delivery of personalized communication messages with customers;
Supports various deployment and integration models with your existing IT systems ensuring sensitive information stays within your organization

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FaciliConnect provides banks a central integration hub to process, view and control payments toward multiple service providers of utilities. It allows banks to perform real-time transactions for a bank customer toward utility service providers, therefore reducing payment processing time and operational costs while enabling the bank to provide customers an in-branch experience and drive more engagement with the brand.


By implementing FaciliConnect, the bank will benefit through:

Increased satisfaction of existing customers by providing them the convenience of automatic bill payments;
Attract new customers to the bank;
Reduced payment processing time and reduced operational costs, as a result of the elimination of paper documentation preparing, sending and archiving;
Avoiding long queues of customers in-branch;
Avoiding long reconciliations;
Receiving instant confirmation on processed transactions;
A unified experience for your staff in processing customers’ utility bills;
No additional third party license costs beyond initial investment;
Fast integration with minimal local development for integration with core banking which ensures the solution will be implemented within a short period of time.

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FaciliLegal is a full-fledged application dedicated to Banks, microcredit institutions and legal offices dealing with debt collection and collateral recovery processes.

It provides a hard and soft recovery solution for all business lines: Retail, SMEs or Corporate customers and follows up the whole life-cycle processes between a bank and its debtors, from early to soft, hard and legal collection.

FaciliLegal enables you to follow up every single legal process since its starting date then in court, in the bailiff and also maintain litigation court data. It provide to you a system that facilitates legal team scheduling of work and well as report the performance of the department and individual collectors.

Main benefits:

You will have full control of the overdue loans during their soft, hard, collection, recovery and legal phase;
Extended information for the bailiff process including auctioning information;
Control on costs related to the recovery process for a better supervision on additional costs;
Automatic Notifications of customers through SMS and e-Mail;
The system is multiuser and grants restrictive access to different roles;
Up to dated information through Core Banking integration for customers, loans, related parties with the borrower and collaterals securing the loans;
The system stores all types of documents the collection, recovery and legal departments possess and enables an easy access to this repository;
A powerful reporting facility that gives a clear panorama of all bank collection, recovery and legal processes, their current status and even a detailed view of every single process.

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F-Analytics OREM

To stay proactively aware of the possible risks, a financial institution needs to implement a consistent approach to record, analyze and act on various events that occur across all business processes operations. Having in place a centralized repository of operation exceptions and events provided by software solutions that facilitate recording of operational risk events across organization ensures timely reporting and prompt management actions towards their mitigation.

F-Analytics OREM provides you a consolidated database accessible via a web based application to manage operational risk events before they impact the everyday operations.

F-Analytics Basel OREM offers significant benefits for the following units:

Operational Risk Department which is responsible for collecting, reporting, analyzing and consolidating the operational risk events across the organization. They can access at any time various reports (even those with historical data) to facilitate the analysis process
Reporting units (Branches, Head Office Departments) which are responsible for reporting Operational Risk events. The solution provides convenient and easy-to-use templates which facilitate the reporting process.
Accounting Department which is responsible for booking operational losses. They can access various analytical reports to help the booking process and allocate the losses to the responsible departments
Benefits of implementing F-Analytics OREM:

Reduction of time spent by reporting entities (branches, Head Office departments);
Facilitates senior management’s decision-making process by accommodating a wide variety of reports and charts that can be built to monitor the evolution of various indicators. In addition, it serves as a one stop-shop which provides a consolidated view of the organization’s exposure to Operational Risk;
Ensures all issues of operational losses are effectively recorded in a distributed manner into a centralized database in an auditable and time trackable form;
Increases flexibility by allowing the introduction of new attributes, parameters and calculations to make possible the management and reporting of customized operational risk events;

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F-Analytics FATCA

In recent years, the need to overcome tax evasion for U.S. citizens became an important step in enacting “The Foreign Account Tax Compliance Act (FATCA)” as e measure to identify non-U.S. financial accounts of U.S. domestic taxpayers and report their assets.

Foreign Financial Institutions (FFI) are accountable to identify customers subject to FATCA and report to U.S. Internal Revenue Service (IRS). The obligation to comply with the new rules posed several challenges to banks and financial institutions that in the effort to effectively mitigate compliance risk, implemented a set of policies & procedures to comply with IRS regulations.

In response to the new challenges of the industry, Facilization designed, developed and implemented a holistic and automated solution that addresses FATCA Reporting Requirements and acts as a bridge between regulatory requirements and technology.

Key benefits:

Enhance customer service and communication with customers, subject to FATCA, by identifying customers and ensuring accurate and consistent information.
Automated process of data encryption. Decryptions of IDES notification in only a few minutes.
User-friendly. End-users can easily generate the full reporting package without any need for technical expertise while keeping the full flexibility of features.
Brings the experience of a proved solution and technology to address your FATCA compliance.

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F-Analytics IFRS9

The implementation of an IFRS9 impairment calculation engine presents a major challenge for Risk Management, Accounting and IT Departments of financial institutions. The selection of an IT solution that supports the adaption and customization of the forward-looking methodology required by the IFRS9 standard, while providing flexibility and scalability in integrating information from Core Banking and other transactional systems or data sources is a critical success factor.

Facilization’s F-Analytics IFRS9 solution is built to automate IFRS9 impairment calculations, provide additional analysis insights on impairment drivers, stage allocations, intermediate and final results. The solution is commercially available using a modular approach. The Foundation module offers the base data model structure and operating services that the IFRS9 impairment calculation needs. Other modules such as the Macro-economic Statistical Modeling, Stress Testing, Budgeting & Forecasting, and Advanced Analytics can be implemented independently on a need bases.

F-Analytics IFRS9 helps your:

Risk Department, usually responsible for calculating impairment figures or now the Expected Credit Losses. Impairment calculation process consists of heavy data usage from multiple sources and complex transformations. The requirement of the IFRS9 Standard to include forward-looking information for impairment calculations adds another layer of complexity to the process. By supplying built-in models for automatic determination of PDs and LGDs and fully automating the impairment calculation process, F-Analytics IFRS9 solution reduces the load of manual interventions and adjustments, keeps track of and improves the calculation accuracy, and reduces the time to reach the deadlines.
Finance Department responsible for the preparation of Financial Statements which is where impairment figures are included. F-Analytics IFRS9 automatically generates accounting entries which can be used during the process of Financial Statements preparation.
MIS Department which is responsible for creating summary reports on impairment results as well as trend analysis to facilitate Senior Management decision making process. It can leverage from out-of-the-box analytical reports provided with the solution.
Internal Audit Department which is responsible for performing controls to verify the correctness of figures reported for the impairment calculations. Internal Audit personnel can access the analytical output reports as well as check the detailed audit trail of manual modifications.
IT Department which can utilize the F-Analytics IFRS9 infrastructure and data warehouse to create additional reports outside the scope of impairment calculation.
Solution’s key benefits:

Provides business users with a parametric user interface to maintain business rules and handle exceptions. Non-hardcoded business and mapping rules accommodate the potential modification of the provisioning methodology.
Provides Bank with an open and universal data warehouse model which can be used for progressive implementation of other statutory reporting (e.g. COREP, FINREP, etc.) and other risk management reporting
Built in capability to handle new business lines, new products, new entities, and new rules without coding to support future expansion and potential changes of the business model.
Facilitates the process of financial statements preparation by automating the transformation, aggregation and presentation of ECL results.
Easy to implement and customize for small to mid-size banks that wish to avoid the complexity and overhead of having to work with a large system designed to handle layers of Global International Banks operating in various geographies.
Easily configurable solution for accommodating various implementation forms by considering the specific methodologies of financial institutions.

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F-Analytics Basel II

F-Analytics Basel II or RDM offers a complete solution that automates the calculation of capital requirements for Credit, Operational and Market Risk under the BASEL II Standardized Approach and according to the Areas of National Discretions enforced by the Central Banks.

The solution offers automatic generation of the complete COREP package and provides analytical reports which help users with data reconciliations and detailed analysis on the evolution of various risk indicators.

F-Analytics Basel II offers significant benefits for the following units:

Risk Department which is usually responsible for calculating and optimizing the Capital Adequacy Ratio (CAD), a time-consuming and error prone process. In addition, it is responsible for ensuring reconciliation with accounting figures. Both above processes become fully automated with F-Analytics Basel II solution.
Finance Department which is responsible for consolidating the statutory reporting (SRU) package which includes all COREP forms automatically generated by F-Analytics Basel II
MIS Department which is responsible for creating various summary reports on Risk Weighted Assets and Capital Adequacy to facilitate Senior Management Decision Making process. It can leverage from out-of-the-box analytical reports provided with the solution
Internal Audit Department which is responsible for performing controls to verify the correctness of figures reported for the calculation of Capital Adequacy. Internal Audit personnel can access the analytical output reports as well as check the detailed audit trail for each manual modification performed
IT Department which can utilize the F-Analytics Basel II infrastructure and data warehouse to create additional reports outside the scope of Capital Adequacy
Solution key benefits:

Built-in BASEL data model which allows flexible extensibility of the solution for future reporting requirements such as FIRB or AIRB approaches.
Provides the Senior Management with in-depth review of variances through time in Risk Weighted Assets (RWAs) and Capital Adequacy Ratio (CAR).
In addition to addressing the regulatory requirements, the RDM system provides an open and extendable DWH & BI solution that can be used for advanced risk portfolio management, management reporting, simulation, analysis, etc.
Supports quick and easy modification in case of changes of regulation due to non-hard coding of Business Rules. Provides fundamentals for a progressive implementation of BASEL III Standard.
Easily configurable solution for supporting international implementations by considering the Areas of National Discretions (ANDs) of specific countries.
The data model can be used for the generation of Credit Portfolio Classification and impairment calculation.
Supports the requirements of Pillars II and III.
With a running time of a few minutes, F-Analytics Basel II is designed to process large amounts of data and support the complete Basel II regulatory reporting in an auditable and automated way.

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Services list

Software/Application Development

Facilization offers custom application developments from experienced IT professionals with deep expertise in the field. Our end-to-end approach to solution development means that we are a one-stop solutions partner: from the provision of consultancy and expertise needed in the early stages of a project, to the supply, integration and support of a complete solution (including software supply and bespoke development. Our experience in fulfilling time-sensitive projects gives a competitive advantage to the client by providing high quality deliverables in a competitive time frame.)

The types of software development services we supply are grouped into:

Custom Application Development. These services target organizations that want to build custom solutions to improve the productivity of respective departments or line of business. RNSH (“Regjistri Noterial Shqiptar” – Albanian Notaries Digital Register) is an example of a successfully designed, developed and implemented solution in favour of the Ministry of Justice and the Chamber of Notaries of Albania
BI / DWH & Reporting. These services target enterprises that need advanced management information systems, complex statistical reporting and trend analyses. The Design, Development and Implementation of a Data Collection & Reporting System for the Albanian Deposit Insurance Agency, a project sponsored by EBRD – ODA Technical Cooperation Fund is an example of our past engagements.
Process & Workflow Automation and Integration. These services target enterprises that have integration needs between different applications or want to optimize certain processes. The development of the “Public Investment Monitory Register” for the Albanian Ministry of Economic Development, Tourism, Trade and Entrepreneurship is an example of an application that captures data from various sources and multiple stakeholders.

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Advisory Services

Facilization’s offers a broad variety of IT advisory services empowered from its staff experience in various business, technical, and security domains.

Some examples of our advisory services include

Technical Assistance to the Albanian Ministry of Social Welfare and Youth in the development of functional requirements for the development of “Disability Assistance Management Information System” funded by IBRD Loan 8141-AL
Advisory support to the Ministry of Innovation and Public Administration for the evaluation of progress of Open Government Partnership Initiative and the utilization of Open Source Solutions in the public sector of Albania
Quality assurance advisory services in favor of Ministry of Agriculture, Forestry and Rural Development and the Statistical Office of Kosovo under the Project EuropeAid/128076/D/SER/KOS, on the Establishing Farmer Register System in Kosovo (EU FARM)”.
Technical consultancy work in support to the Albanian National Agency for Information Society aimed at building an e-Government infrastructure in line with EU Personal Data Protection standards EuropeAid/129607/C/SER/AL

By making sure to holistically factor in people, processes and business issues, we enable tour customers enhance efficiency and innovate. Our advisory model is build upon a flexible model of engagement to work with our customers on the following disciplines:

  • Software Requirement Engineering
  • Business Process Analysis, Design and Reengineering
  • IT Establishment, Assessment and Due Diligence
  • IT Security
  • Business Continuity Management

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Flexcube Implementation

In today’s ever changing business environment banks are often required to migrate from a legacy system to a newer, more contemporary solution and/or integrate with multiple online channels. Oracle FLEXCUBE suite of products represents a leading worldwide universal banking solution that can help banks achieve business growth and reduce operating costs. Carrying out a successful, on-time and on-budget implementation project presents a real challenge for the financial institution.

Facilization offers access to a multi-lingual team that inherit a profound functional and technical experience in delivering onsite implementation, configuration and support services. We specialize in assisting financial institutions who want to become high performance businesses using Oracle FLEXCUBE suite of solutions. We are the 5th Oracle partner in the world to achieve Flexcube UBS Specialized, a fact which speaks toward Facilization’s dedication in investing in Oracle Flexcube.

We can assist your implementation of Flexcube under each of the two scenarios:
Migration to Flexcube from your existing or legacy system. This process includes the implementation of the new system, its parametrization, familiarization with each of modules, as well as the mapping of the existing functionality to the new one.
Startup your new bank with Flexcube. In this regard, we not only offer our qualified technical implementation services, but can also support you in specifying best practices to run the business processes of your institution by making the best use of the new system’s functionalities. We have performed a number of successful greenfield implementation project, in both core and internet banking.
Your main benefits of using our Flexcube consultancy and system integration services include:
Access to a team that inherit a profound functional experience to deliver onsite implementation, configuration and support services.
Full attention and dedication of our staff to support the correct running of the system after go-live.
Access to a Flexcube Accelerator Pack, that includes a set of pre- (like a starter Chart of Accounts, Account Code Structure etc) and a set of standard reports which have been built based on our previous experience and the best practices of our company and our International partners.
Local access to specialized technical knowledge in Oracle database, PL/SQL, Java, OBIEE and performance tuning, as well experience in building and using ETL migration tools.
Minimal turn-over of project team members (you get to know the people that are going to work with you)

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Digital Banking Services

Our Past Experience

Our staff has worked with the implementation WebCAS (web enabled customer access system) of the Internet Banking solution of i-flex solutions (now Oracle Financial Services Software) since year 2000. Our experience includes dealing both with the technical challenges of deployment, high availability, security as well as the assistance to Bank’s operational team in the establishment of back office processes of onboarding and service desk.

More recently, Facilization implemented in 2014-2015 Oracle Flexcube Direct Banking (FCDB) Release 12 for use in both Corporate and Retail Internet Banking and customized respective native apps for a private bank in EU. This was our second implementation project of Oracle Flexcube Direct Banking, after the implementation of release 6.2 in 2012-2013 in Albanian for a private retail bank.

We are still offering managed services support for our past FCDB implementation

The Future

Our experience and expertise with the implementation of Oracle banking application, was further extended since 2016 with the upgrade of our skill to implement Oracle Banking Digital Experience, the successor of Oracle Flexcube Direct Banking.

Oracle Banking Digital Experience offers a best-of-breed solution that includes digital marketing, customer and product acquisition, service, and social-engagement tools to enable banks to modernize their digital channels.

The Oracle Banking Digital Experience (OBDx) platform has modern and responsive user experience that enables device-agnostic consistent experience. OBDx is not just and Internet or Mobile Banking application, but it provides an enterprise-class, open, modern, and scalable digital banking solution enabling banks to rapidly deliver digital capabilities without changing their existing core banking platforms. This also includes the ability to span transaction across mobile and internet laying the foundations of a true seamless omni-channel experience too which can extend to other digital and non-digital channels such as ATM, Kiosks, Social Media, Contact Center (IVR), etc.

Facilization invested in having its staff trained in India from Oracle team and we’re currently implementing the latest release 17.1 in one customer / of ours in Malta.

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Latest Events

February 26, 2018 @ 8:00 am

AITA at the Mobile World Congress 2018

April 18, 2018 @ 8:00 am

Digital Summit – Western Balkans 6

February 22, 2019 @ 9:30 am

B2B in Tirana, Albania on February 22nd 2019

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