Profile: Digital Banking Services

Service Description

Our Past Experience

Our staff has worked with the implementation WebCAS (web enabled customer access system) of the Internet Banking solution of i-flex solutions (now Oracle Financial Services Software) since year 2000. Our experience includes dealing both with the technical challenges of deployment, high availability, security as well as the assistance to Bank’s operational team in the establishment of back office processes of onboarding and service desk.

More recently, Facilization implemented in 2014-2015 Oracle Flexcube Direct Banking (FCDB) Release 12 for use in both Corporate and Retail Internet Banking and customized respective native apps for a private bank in EU. This was our second implementation project of Oracle Flexcube Direct Banking, after the implementation of release 6.2 in 2012-2013 in Albanian for a private retail bank.

We are still offering managed services support for our past FCDB implementation

The Future

Our experience and expertise with the implementation of Oracle banking application, was further extended since 2016 with the upgrade of our skill to implement Oracle Banking Digital Experience, the successor of Oracle Flexcube Direct Banking.

Oracle Banking Digital Experience offers a best-of-breed solution that includes digital marketing, customer and product acquisition, service, and social-engagement tools to enable banks to modernize their digital channels.

The Oracle Banking Digital Experience (OBDx) platform has modern and responsive user experience that enables device-agnostic consistent experience. OBDx is not just and Internet or Mobile Banking application, but it provides an enterprise-class, open, modern, and scalable digital banking solution enabling banks to rapidly deliver digital capabilities without changing their existing core banking platforms. This also includes the ability to span transaction across mobile and internet laying the foundations of a true seamless omni-channel experience too which can extend to other digital and non-digital channels such as ATM, Kiosks, Social Media, Contact Center (IVR), etc.

Facilization invested in having its staff trained in India from Oracle team and we’re currently implementing the latest release 17.1 in one customer / of ours in Malta.